Support and maintenance: we are there for you
Our support team of consulting and system integration specialists is there for you around the clock, using the help desk system and/or telephone hotline and is flexibly focused on your individual requirements. We offer you reliable, fast and comprehensive support so that your processes run smoothly.
An upgrade/update service is at the heart of our maintenance service. You profit from long-term focused, strategic product development. You have a product that is constantly adapted to current market requirements (state of the art) at attractive conditions. This procedure safeguards your investment at the highest possible level, a number of our customers have been using this service continuously for more than 10 years.
Our customers can be actively involved in product development: by taking part in workshops and user conferences and by using the provided help desk system.
Our maintenance services extend to
- the provision of a hotline,
- maintenance and updating of online help and documentation,
- updating of analyses and printed documents
- interface service
- provision of a web-based help desk system
- troubleshooting and system maintenance
» Need help, please contact our helpdesk.